ba994 Privacy Policy —
How We Protect Your Data

ba994 Privacy Policy

This Privacy Policy ("Policy") describes how ba994 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Player", "User", "you") who access or use the ba994 platform, including all associated betting, casino, and account management services. This Policy forms part of ba994's Terms & Conditions and is incorporated by reference into that agreement. By registering a ba994 account or otherwise using the Platform, you acknowledge that you have read and understood this Policy.

1 Introduction

ba994 is an online entertainment platform providing sports betting, live casino, and slot gaming services primarily to players located in Bangladesh. The protection of your personal data is a core operational responsibility for ba994. We are committed to processing personal data fairly, lawfully, and transparently, using it only for the purposes described in this Policy, and applying appropriate technical and organisational measures to keep it secure at all times.

This Policy applies to all personal data collected through the ba994 website, mobile site, and any related services, regardless of the device you use to access them. It does not apply to third-party websites or services that may be accessible via links from the Platform — those are governed by the privacy policies of their respective operators.

2 Data Controller

For the purposes of this Privacy Policy, ba994 acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, or wish to exercise any of your rights described in Section 10, you can reach our data team via the contact details provided in Section 15.

3 Data We Collect

ba994 collects personal data from you in the following categories:

3.1 Registration Data

When you create a ba994 account, we collect:

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Residential address (including division, district, and postal code)
• Mobile phone number
• Email address
• Chosen username and encrypted password

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request:

• A government-issued photo identification document (National ID card, passport, or driving licence)
• A recent utility bill, bank statement, or other document confirming your residential address
• A confirmation or screenshot of the payment method used for deposits (e.g., bKash, Nagad, or Rocket account holder name)

KYC documents are stored securely and used only for identity verification and fraud prevention purposes.

3.3 Financial Transaction Data

We collect records of all deposits and withdrawals made through your ba994 account, including the amount (in BDT ৳), the payment method used, the date and time of the transaction, and the transaction reference number. We do not store full payment card numbers — card transactions are tokenised by our payment processing partners.

3.4 Usage and Betting Data

We collect data about how you use the Platform, including:

• Betting and gaming history — markets, stakes, odds, and outcomes
• Game session data — duration, game titles played, win/loss records
• Navigation data — pages visited, features used, time spent on Platform sections
• Device and browser information — device type, operating system, browser version
• IP address and approximate geographic location (city-level)

3.5 Communications Data

If you contact ba994's support team or respond to any promotional communication, we retain a record of that correspondence, including the content of messages, timestamps, and any resolution actions taken.

4 How We Use Your Data

The table below sets out the primary purposes for which ba994 processes your personal data and the corresponding legal basis for each purpose:

5 Legal Basis for Processing

ba994 processes your personal data under the following legal bases:

• Performance of Contract: Processing is necessary to fulfil our obligations to you under the ba994 Terms & Conditions — primarily to operate your account and deliver our services.
• Legal Obligation: Processing is required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) rules, Know Your Customer (KYC) obligations, and age verification requirements.
• Legitimate Interest: Processing is necessary for ba994's legitimate business interests, including preventing fraud, ensuring platform security, and improving our services — provided those interests do not override your fundamental rights.
• Consent: For certain processing activities — such as sending you marketing emails or SMS promotions — we will seek your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Third Parties

6.1 Service Providers

ba994 shares personal data with carefully selected third-party service providers who assist us in delivering our services. These include payment processing partners (such as the technical providers behind bKash, Nagad, Rocket, Upay, Visa, and Mastercard integrations), identity verification services, fraud detection providers, cloud infrastructure providers, and customer support platform vendors. All such providers are bound by data processing agreements that require them to handle your data in accordance with applicable privacy standards and to use it only for the purposes we specify.

6.2 Game Software Providers

Casino and slot games on ba994 are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive certain technical data (such as session tokens and game results) to operate their games within the ba994 environment. They do not receive your full personal profile.

6.3 Legal and Regulatory Disclosure

ba994 may disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.

6.4 No Sale of Data

ba994 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. This prohibition applies without exception.

7 Cookies & Tracking Technologies

7.1 What We Use

ba994 uses cookies and similar tracking technologies (including local storage and session tokens) to operate and improve the Platform. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for the Platform to function — they enable you to log in, maintain your session, and navigate between pages securely. These cannot be disabled without breaking core functionality.
• Performance Cookies: Collect anonymised data about how players use the Platform (e.g., which pages are visited most frequently, where errors occur). This information is used to improve performance and user experience.
• Functional Cookies: Remember your preferences (such as language settings or odds format) to personalise your experience on return visits.
• Analytics Cookies: Allow ba994 to analyse aggregate usage patterns to inform platform development decisions. Analytics data is processed in anonymised or pseudonymised form wherever possible.

7.2 Managing Cookies

You can control non-essential cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the ba994 Platform. Strictly necessary cookies cannot be opted out of while using the Platform, as they are fundamental to its operation.

8 Data Security

ba994 applies technical and organisational security measures proportionate to the risk associated with processing your personal data. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ba994 servers.
• Encryption at rest for sensitive personal data stored on our infrastructure.
• Role-based access controls that restrict access to personal data to staff members who genuinely need it to perform their duties.
• Regular security audits and penetration testing of Platform infrastructure.
• Multi-factor authentication for ba994 staff accessing internal systems containing player data.
• Payment card tokenisation — full card numbers are never stored on ba994's servers; card transactions use secure tokens provided by our payment partners.

While ba994 applies rigorous security standards, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

9 Data Retention

ba994 retains personal data for the following periods:

• Active account data — retained for the full duration of your account's active status.
• KYC and identity verification data — retained for a minimum of five years following account closure, in line with anti-money laundering regulatory requirements.
• Transaction and betting records — retained for a minimum of five years to satisfy financial record-keeping obligations.
• Customer support correspondence — retained for two years following resolution of the relevant query or dispute.
• Marketing preference data — retained until you withdraw consent, after which it is deleted within 30 days.

On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data that can no longer be attributed to an identifiable individual may be retained indefinitely for aggregate analytical purposes.

10 Your Privacy Rights

As a ba994 player, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of all personal data ba994 holds about you. We will provide this within 14 business days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. You can update basic account information directly within the account settings section.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing based on legitimate interest. Note that erasure requests may be partially declined where retention is required by law (e.g., AML record-keeping obligations).
• Right to Restriction: You may request that ba994 restricts processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: You may request that ba994 provides your personal data in a structured, commonly used, machine-readable format (e.g., CSV) so that you can transfer it to another service provider.
• Right to Object: You may object to processing based on ba994's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact ba994's support team at [email protected]. Include your registered username and a clear description of the right you wish to exercise. We may need to verify your identity before processing the request.

11 Children's Privacy

The ba994 Platform is strictly restricted to individuals aged 21 years and over. ba994 does not knowingly collect personal data from anyone under the age of 21. If ba994 discovers that a minor has created an account or provided personal data, that account will be immediately closed, all associated data will be securely deleted, and any deposited funds will be returned via the original payment method after verification of the payment holder's identity. If you believe that a minor may be accessing ba994, please contact us immediately at [email protected].

12 Third-Party Links

The ba994 Platform may contain references to or links from third-party game providers or payment partners. Once you navigate away from the ba994 Platform to a third-party service, this Privacy Policy no longer applies. ba994 is not responsible for the privacy practices of third-party services and encourages you to review their respective privacy policies before providing any personal data to them.

13 Marketing Communications

ba994 may send you promotional offers, bonus announcements, and platform updates via email or SMS, but only where you have provided explicit consent to receive such communications during registration or at a later point. Each marketing message will include a clear opt-out mechanism. To unsubscribe from all marketing communications at any time, follow the opt-out link in any message or contact [email protected] with your unsubscribe request. Unsubscribe requests are processed within five business days. Please note that opting out of marketing does not affect transactional communications — we will still send you account-related notifications (e.g., deposit confirmations, withdrawal approvals, security alerts) as these are necessary for the operation of your account.

14 Updates to This Policy

ba994 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. When material changes are made, we will notify registered players by email to the address on file and by displaying a prominent notice on the Platform for a reasonable period before the updated Policy takes effect. The effective date at the top of this Policy will always reflect the most recent revision. Continued use of the ba994 Platform following the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with an updated Policy, you should cease using the Platform and contact support to close your account.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ba994's handling of your personal data, please contact our support team. We are available 24 hours a day, seven days a week.

Contact email: [email protected] (plain text — not a clickable link). Please include your registered username and the subject "Privacy Request" in your message so we can direct your query to the appropriate team promptly.

We aim to acknowledge all privacy-related queries within 48 hours and to provide a substantive response within 14 business days.